Policies and Information

InJoy's Risk-Free 30-Day Preview Policy gives you 30 days to access our DVDs and PowerPoint Programs online without obligation. If you decide to purchase an item, simply contact Customer Care, your sales rep or go online to order at the end of 30 days. 

Please contact Customer Care at 800-326-2082 ext. 2 to request a preview.
If you are not satisfied with your DVD purchase, return it within 45 days of the ship date for a full merchandise refund. If you would like to exchange your purchase, return it within 90 days for a full merchandise credit towards another purchase. Items are non-returnable after 90 days. See section for more details.

  • Encrypting or repurposing our products does automatically void any warranty or replacement program we have available.
  • Returned items must be in new condition. To protect your return shipment, we recommend shipping contents in a padded envelope or box and using traceable, insured shipping such as UPS or registered mail. You are responsible for payment of items lost or damaged in shipping that are untraceable and uninsured. Include a copy of your invoice with your return. We cannot credit your account without this information.

    License fees including all Portal Fees, eClass Seats, Digital Delivery Downloads, Web App Codes and Cards, Understanding Books, Tear Pads, Basic Books, Clearance and certain sale item purchases are non-returnable and non-refundable. For more detailed information regarding and , refer to the applicable sections.
    You may pay by Visa, MasterCard, American Express, and Discover, or ACH (electronic payments). Call Accounting at 800-326-2082 ext. 3 for more information.

    InJoy will refund eligible merchandise returns in accordance with InJoy's . InJoy will apply eligible credits to existing balances or future purchases for up to two years from the credit issue date. If you do not use the credit within two years, InJoy will remove it from your account.

    Late or non-payment of invoices may result in restricted payment terms and no new orders shipped until the overdue balance is paid in full.  
    BASICS Easy-Read Guides purchases are non-refundable and the guides are non-returnable, except in the case of defects in material. You have one year from the purchase date to return defective guides. Before returning defective guides, please call Customer Care at 800-326-2082 ext. 2. Some restrictions may apply.

    To make it easier for you to order InJoy DVDs and PowerPoint® Programs, we have two authorized distributors:

    If you work in the medical or public health fields, please contact our approved partner WRS Group, LTD  / Childbirth Graphics 1-800-299-3366

    If you work for a school or public library please visit Visual Education Centre or call 800-668-0749.

    If you are a volunteer-based non-profit program working with a small operating budget and serving a low-income, at-risk community you may apply for special product discounts through InJoy’s CARE Program. To find out more about this program and get an application, call 800-326-2082 ext. 2.
    All InJoy products are protected under U.S. Copyright Law. Duplication without written consent from InJoy Productions, Inc. is a violation of U.S. Copyright Law.
    If you receive a damaged or defective DVD or PowerPoint® Program, keep all packaging and call your InJoy Area Representative or Customer Care at 800-326-2082 ext. 2. We will replace in-stock items immediately. For damaged, defective or shipped the incorrect product see policies under Understanding Books or BASICS guides please refer to the Understanding Books or BASICS easy-read guides section of our policies.
  • Encrypting or repurposing our products does automatically void any warranty or replacement program we have available.
  • Digital distribution licensing and streaming rights are available to purchase for in-patient/bedside education, staff/student training and uploading content to your own online system for virtual or in-person teaching. This includes uploading content to your closed-circuit video system, patient education system, intranet, server, or Learning Management System (LMS). For more information and to request a “Digital Delivery License (DDL) Application,” please call your InJoy Area Representative or Customer Care at 800.326.2082 ext. 2.
    You can help prevent waste and protect the environment by keeping InJoy posted of any changes in your address and contact name. If you are receiving duplicate catalogs for a former employee, or do not want to receive our catalog, call us and we will make the changes you request. You can also reduce paper in accounting; you may pay by Visa, MasterCard, American Express, or by ACH (electronic payments). For more information, call 800.326.2082.
    You can view a sampling of each program before you place an order. Program clips are located on each product page. To request a full-length preview, contact Customer Care at 800.326.2082 ext. 2

    We offer you four easy ways to place your order; online, by fax, by mail, or call us at 800-326-2082 ext. 2. We accept orders for our 30-Day Risk-Free Preview by phone, mail, or fax only (not online).

    Please include the following with your order: Contact Name, Department, Company Name, Street Address, City, State, Zip Code, Phone #, Fax #, Email Address, and the Source Key/Coupon Code and Customer # (if) located on the back of your catalog or mailer. We may need to contact you directly if any of this information is not included with your order.

    All orders are subjected to a final review.

    Facility: Your purchase includes the right to make copies of the program for your staff, as needed, within one location. You cannot make copies for use by educators at other locations. Other locations must purchase the program from InJoy or an authorized vendor.

    Private Educator: You may copy the program as needed for your use as an educator, and you may take it to all of the locations where you teach. You may not copy the program for use by other educators or for use by a facility. Facilities and other educators must purchase the program from InJoy or an authorized vendor.

    PowerPoint® Program Customization
    Program Customization allows you to create your own custom program to fit your specific teaching needs. You can delete content, add content, and rearrange slides.

    For any reason whatsoever, you are NOT permitted to:
    • Distribute copies of the original or customized PowerPoint outside of your facility or load it onto any server or Learning Management System (LMS) that can be accessed from other locations, unless you obtain a Digital Delivery License from InJoy and pay any necessary licensing fees.
    • Convert the PowerPoint presentation to be used in any other type of presentation software (such as Google Slides or Prezi).
    • Encrypting or repurposing our products does automatically void any warranty or replacement program we have available.
    • Record or distribute a recorded webinar/webcast that includes the original or customized PowerPoint, unless you obtain a Digital Delivery License from InJoy and pay any applicable licensing fees. (A license does not permit you to sell the recording or live stream. The PowerPoint may only to be used to replace a class session for parents who have already enrolled in your class but cannot attend due to sickness, travel restrictions, or weather.)
    • Translate the original or customized PowerPoint.
    • Use all or part of the PowerPoint in an outside presentation (including the video clips, music, slide backgrounds, images, or photos).
    • Sell, rent, lease, or license the original or customized PowerPoint.
    • Copyright your customized PowerPoint.
    • Remove the title page (at the beginning), the copyright page (at the end), or the InJoy copyright information from any slides, videos, or images.
    • Add any copyrighted images, audio files, or video clips without first obtaining permission from the copyright holder.

    You ARE permitted to:
    • Save a copy of the original and customized PowerPoint(s) on your local computer, USB drive, or local server that allows access from only one location.
    • Use the PowerPoint in a live in-person or virtual class or private session.
    • Change the order of the pages or remove any pages, except for the title and copyright pages.
    • Modify text on existing pages, in the same language as the original PowerPoint.
    • Add new pages to the PowerPoint in the same language using the same background and feel.
    • Insert non-copyrighted, royalty-free clip art, photos, music, or video.
    • Insert images or media that you or your organization personally created.
    • Insert the logo of your institution.
    • Remove audio and video clips and images.

    Refer to the Terms and Conditions printed on the product packaging for more licensing information. PowerPoint® programs are non-returnable.

    InJoy is committed to helping you use our products most effectively. Most InJoy products come with a facilitator's guide and/or parent handouts, full of teaching tips, class activity ideas, and discussion questions.

    You can download guides and handouts from the product page:

    • Search for the product on our website (use the search field in the upper right and type in the name of the product)
    • Once you are on the product’s page, scroll down below the ordering information. Click on the “Downloadable PDFs” tab. (Please note that you must be logged into your InJoy account to download.)

    For many DVD and PowerPoint titles, access to the guide and any related handouts are also included on the disc or USB. Guides and handouts are intended for use only with purchased products.

    If you have questions or need any other type of product support, contact our Customer Care Department at 800.326.2082 x2. Also, visit InCommunity for more teaching tips from other educators.

    Public libraries are eligible to purchase InJoy programs without Public Performance Rights (PPR). Creating an account prior to adding items to your cart will activate your non-PPR pricing. Please contact Customer Care at 800-326-2082 ext. 2 to request a public library price list or for further assistance.

    Allow at least 2 weeks in the U.S. when placing your order. In-stock items are shipped within 7-10 business days; orders within the contiguous United States are usually shipped via UPS and delivered within 7-10 business days after being shipped/picked up from the carrier. USPS is available for Hawaii, Alaska, Puerto Rico, APO (Army Post Office), and FPO (Fleet Post Office) addresses.

    If you need to receive your order by a specific date or need expedited shipping, call Customer Care at 800-326-2082 ext. 2.

    Outside the U.S.: We will determine the most cost-effective shipping method for your order. Delivery times vary, depending on location and the regulations of your country's customs department. You are responsible for charges incurred at customs. We strongly recommend researching your country's duty and tax rates before placing your order.

    Understanding Books purchases are non-refundable and books are non-returnable, except in the case of defects in the material. We do require a 10 book minimum per title per language per order. You have one year from the purchase date to return defective books. Before returning defective books, please call Customer Care at 800-326-2082 ext. 2. Some restrictions may apply. For any order with shipping errors, you have 30 days from the shipping date to contact InJoy to resolve the issue.

    Multi-Shipment Contract Cancellation Fee:

    Contracts for customized books must be paid in full and are not eligible for cancellation. For non-customized books, you may cancel your contract at any time; however, if you decide to cancel the contract, you will be required to pay 20% of the remaining contract balance. Other penalties may apply.

    Distribution Policy:

    Understanding Books and BASICS Guides are sold by InJoy to organizations involved in maternal health education. InJoy is the sole authorized distributor (sole source) of Understanding Books in the United States. Our intent is that our customers will distribute these materials to individual end users as part of an educational program.

    • Organizations may sell these materials to individuals at a cost and manner as they see fit if that sale is associated with additional educational services provided by the organization.
    • InJoy prohibits any organization from distributing Understanding Books through channels such as Amazon or eBay or from selling multiple units of the booklet to other individuals or organizations.
    • Any marketing or sales materials associated with Understanding Books must clearly indicate that InJoy is the producer and copyright holder for these products. No customization or modification of the books may in any way obscure InJoy's authorship of this product.

    Available exclusively through InJoy Health Education, your investment is automatically protected when you order from InJoy. Your purchase of a DVD or PowerPoint® Program includes a one-time, limited lifetime warranty for a defective product and a one-time, 3-year warranty replacement for lost or stolen programs. Encrypting or repurposing our products does automatically void any warranty or replacement program we have available. This warranty program does not apply to titles we distribute for other producers, clearance or certain sale items, or discontinued items. Some restrictions and fees do apply contact our Customer Care department for more information 1-800-326-2082 ext 2. For our policy regarding Understanding Books or BASICS Guides please refer to the Understanding Books or BASICS easy-read guides section of our policies.

    Our Promise to You

    Every InJoy childbirth education resource is…


    Each product includes clear, high-quality videos and animations, helping you explain concepts easily and effectively.


    InJoy’s experienced team, professional videography, and extensive quality-assurance process means you can trust that an InJoy product is a superior product.


    We present evidence-based guidelines, utilize expert reviews, and update our products regularly, so you can be assured you are sharing the best information.


    The colorful, fresh design used in every product appeals to today’s parents and helps them engage with the content—all while making your organization look good!


    We listen to and collaborate with our customers every step of the way, so our products cover what you teach and are easy to use.

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