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Work at InJoy

InJoy Health Education has been a leading company in video and educational products for Childbirth Educators & Healthcare Providers for over 25 years. We have received numerous awards for our outstanding products and services.

Would you like to work for a company that makes a real difference in the lives of new parents, babies, and families around the world? Do you thrive working in an innovative and collaborative environment that supports open communication, teamwork, and personal/professional development? InJoy promotes a healthy and balanced work environment that results in superior employee morale and outstanding job satisfaction. If you are ready to work for a company where your skills can really make a positive impact on families everywhere, then we encourage you to apply by sending your resume and cover letter to resumes@injoyhe.com.

We are always looking for the BEST talent in the following areas:

  • Inside Sales Reps
  • Sales Lead/Development Generators
  • Customer Care Representatives
  • Graphic Designers
  • Video Producers
  • Video Editors
  • Content Writers
  • Editing Interns
  • Production Assistants

Current Job Openings

Customer Success Rep (3+ Years' Experience Required)

Only In-state/local applications will be considered since this position will work in the corporate office located between Boulder and Longmont, CO.

Job Type: Full-time

InJoy is a creative media company that produces digital and printed programs that are sold to hospitals and government agencies to educate families during the important period of pregnancy through early parenting. In business for 30 years, InJoy sets the standard of excellence in its field.

Our employees enjoy a culture that promotes:

  • Integrity, respect and transparency
  • A healthy and balanced work environment – promoting hard work and personal connection
  • Open communication – encouraging your ideas and input
  • Teamwork – it takes collaboration to win and retain business

Benefits are robust and unique including:

  • Health Insurance for employee and family
  • Matching IRA funds
  • Time off policy
  • Contribution towards child/elder care, personal health, and more
  • Profit Sharing (based on company’s performance/profits)

A Customer Success Representative will have excellent customer service skills, a comprehensive understanding of available technology and software and a thorough understanding of existing policies, procedures, and products. They will have a LOVE of providing exceptional customer service; have outstanding phone skills and experience in technical support. Patience, empathy, excellent communication skills, flexibility, and a strong work ethic are essential for anyone working on this team.

Key Responsibilities

  • Adhere to InJoy’s company core values as stated in the employee handbook
  • Maintain a customer centric approach in all interactions
  • Attend to customer requests and resolve product support issues using a customer centric approach
  • Answer phone calls and enter orders received from InJoy customers via website, email, fax and phone queue
  • Fulfillment and shipping of daily orders
  • Work in coordination with, and support of, other departments: Accounting, Administration, Fulfillment, and Sales
  • Gather and share feedback from customers to improve our products, refine our customer care processes, and support direct and indirect sales efforts
  • Assist with month end reporting for operations and accounting
  • Licensing management for digital product lines
  • Collections assistance for digital product lines and license renewals
  • Monitor incoming emails and provide live chat support
  • Backup for fulfillment and shipping of orders

Knowledge, Skills, and Abilities

  • Minimum of 3-5 years of customer service experience
  • High computer competency and intermediate to advanced skills in MS Office applications (Word, Excel, PowerPoint, Outlook)
  • Proven ability to learn software and other technology quickly
  • Ability to remain patient and calm with a customer centric approach towards resolving technical and customer issues
  • Analytical and creative problem solving skills; ability to understand work flow processes for continuous improvement
  • Ability to multi-task and handle constant interruptions
  • Excellent interpersonal and customer care skills
  • Ability to quickly learn products, policies, and procedure information
  • Excellent oral and strong written communication skills
  • Strong organizational skills
  • Excellent attention to detail
  • A team player who can work well with multiple departments and personality types

Job Type: Full-time

Our Promise to You

Every InJoy product is…

VISUALLY COMPELLING

Each product includes clear, high-quality videos and animations, helping you explain concepts easily and effectively.

SUPERIOR QUALITY

InJoy’s experienced team, professional videography, and extensive quality-assurance process means you can trust that an InJoy product is a superior product.

EVIDENCE-BASED

We present evidence-based guidelines, utilize expert reviews, and update our products regularly, so you can be assured you are sharing the best information.

MODERN

The colorful, fresh design used in every product appeals to today’s parents and helps them engage with the content—all while making your organization look good!

EASY TO USE

We listen to and collaborate with our customers every step of the way, so our products cover what you teach and are easy to use.